Coloursonic (“we”) run this site www.coloursonic.co.uk (the “Site”) for visitors who wish to find out more about our business and for visitors who wish to purchase our products (“you”) using this Site. Privacy issues are very important to us, given the current regulatory and technical environment and we are committed to protecting your privacy, our details are below.
40 Chippenham Mews
Tel: 0207 286 4766
Fax: 0207 286 1139
What information we collect and how.
Personal data relating to Internet users viewing the Site may be collected through the Site on each of the following occasions: data regarding navigation may be collected by our web servers or by cookies when you are browsing the Site; data regarding your identity and email address may be collected when you send an email to us through the Site (if you choose to do so), for instance via the ‘Contact’ page or where you submit an Order Form in accordance with our Terms and Conditions; data regarding your identity may be collected when opening an account with us we need to know your name, company name, telephone, e-mail address, delivery address . We use this information in order to process and run your account, marketing, market research and analysis and to notify you of the status of the order.
Data we also ask you for is your telephone number which enables us to contact you urgently in the event of there being a problem or query with your order or account. Should you enter a competition or other promotional feature on our website we may ask you for your name, address and e-mail address in order that we may efficiently administer the competition and promotion as well as notifying the winners. We may disclose your information to other parties for the purposes of processing and fulfilling your order.
Data regarding your identity, or other supporting information that you provide to us, whether by email, telephone, or post.
Data during the checkout process your financial information is handled by RBS Stripe. No record of your financial information will be held on the Site or otherwise by us following the processing of your payment. RBS Worldpay does not use, share, retain or store this information for any purpose, other than to process your payment for the above purpose.
We may also use the information that we collect from you to notify you from time to time about functionality changes to our website, the service that we provide and details of special or promotional offers.
Upon collection the personal data will be stored for as long as is reasonably necessary to provide goods and services, including after sales services to you, in accordance with our Terms and Conditions
Protection of Personal Data
We have taken every possible precaution to create a secure environment to protect the personal information supplied by you to us when making an order or opening an Account. When an order is placed or Account opened we offer the use of a secure service. Essentially we have adopted the industry standard encryption methods in that the secure service software (SSL) encrypts all information input before it is sent to us. In order to comply with the Data Protection Act 1998 and for maximum peace of mind we can advise that we have implemented strict security procedures in relation to the storage and disclosure of information which you have given to us for the purpose of preventing unauthorised access. For security reasons and to protect your right to privacy we may occasionally request proof of identity from you before disclosing any sensitive information to you or accepting any order from you.
Cookies are small pieces of information that websites transfer to your computer hard drive and we use to enable our website to provide features such as automatic login, personalised greetings and storage of items in your Shopping Basket. Cookies can be turned off in your browser or you can be notified when you receive a cookie so you choose whether to accept it. The Help menu of your browser should contain information on how to do this. However, changing these settings may mean that you will not be able to take advantage of some of the advanced features on the site. If you do wish to remove cookies after a visit to the site, perhaps because you are using a shared computer, you can clear the cookies by clicking on the sign out link.
Disclosure of Information to Third Parties
We do not sell, trade or rent your personal information (data) to others.
Coloursonic employ third parties and individuals to perform certain functions on our behalf. Examples of these might be a courier delivering your goods to you, analysis of data, provision of marketing assistance, processing credit card payments and provision of a customer services department. Please rest assured that those companies and individuals who have access to any such personal information are not permitted to use this information for any other purposes and they are required to process any such data in accordance with the Data Protection Act 1998.
Transferring your data outside Europe.
Currently we do not transfer your data outside Europe.
At law you have the following rights
a subject access right which enables you to be told whether we hold any personal data about you and to obtain a copy of that information;
a right to get personal data relating to you rectified, completed, updated, blocked or erased when incomplete, unclear, obsolete or processed unlawfully;
a right to object to the processing of data relating to you on legitimate grounds and a right to object free of charge to the use of data for solicitation purposes.
We will comply with such rights as provided under applicable law. If you wish to exercise your subject access right, please contact us in writing at the address set out on the Site with sufficient information to identify yourself and the information you require. We will respond to your request within 40 days. We reserve the right to charge £10 for complying with a subject access request.
Except if provided to others in the circumstances set out in this Policy, the data supplied by you will be kept on the Site’s secured servers and computer systems, protected from outside intrusions.
Links from our website to other websites
We reserve the right to make changes to this Policy from time to time and reserve the right to do so. Any changes to the Policy will appear on this page, which you should check from time to time. By continuing to use the site you are deemed to accept changes to this Policy.
If you have any questions about any aspect of this Policy or want to discuss how we handle your data you can contact us by email, post or telephone.